Truthfully, we don’t have a policy either way–for or against–saving seats. In light of this, it is not uncommon for a Customer to want to reserve a seat (or seats) for a friend, family member, or associate who will be boarding behind them. We appreciate the opportunity to address your concerns.Īs you probably know, all flights on Southwest are “open-seating,” and Customers are free to take any available seat onboard the aircraft. Thank you for taking the time to contact us. I could find nothing on, and the only thing semi-official that I could found came from a Southwest customer service rep email that was posted on FlyerTalk. The “official” policy appears to be that there is no policy. Saving seats on Southwest – the “official” policy (READ: Family boarding on Southwest Airlines – tips and tricks on how to get to sit with each other) Families traveling with children under 6 get to board between the A and B sections. If 2 people want to board together, they need to board with the person with the worst boarding pass. Most of the commenters (myself included) agreed with Southwest that what she was trying to do was not appropriate. A1-A60 boarding passes board first, then families, then B1-B60, then the rest of the plane with C boarding passes. If you’re not familiar with Southwest Airlines seating, you don’t get an assigned seat, but instead a boarding order. Frustrated with the situation I decided to tweet my experience. We were able to sit together but the Home Warrior had to turn a number of people away from the seat while waiting for me. I told the Home Warrior to go ahead and board. I told the agent we were married and she wouldn’t budge. When we tried to board together in the B group the agent told me we would have to wait till group C is called if we want to board together. When we checked in to leave Vegas I ended up in boarding group C, and the Home Warrior was in group B. The Road Warriorette had an interesting post recently talking about a negative experience she had with the Southwest boarding process. It consistently gets some of my angriest comments ever and the comments section itself is well worth a read □ I have reviewed and updated it a few times since then. This is a repost of a post that was originally posted way back in 2014.
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